Lê, S., T. M. N. Nguyễn, N. Nguyễn, and D. Nguyễn. “Application of Robotic Process Automation (RPA) Technology in Enhanced Customer Relationship Management Performance”. VNUHCM Journal of Economics, Law and Management, Vol. 7, no. 2, June 2023, pp. 4450-9, doi:https://doi.org/10.32508/stdjelm.v7i2.1190.