Hà, Nguyễn. 2023. “The Effects of Job Resources and Job Demands on Customer Service Performance of the Aviation Industry in Vietnam: The Mediating Role of Work Engagement and Burnout”. VNUHCM Journal of Economics, Law and Management 7 (2), 4439-49. https://doi.org/https://doi.org/10.32508/stdjelm.v7i2.1188.