Thuy, Quynh, Ngoc Bich, Tram Bao, Nguyen Nhat, Tung Vo, and Thanh Ho. 2022. “Customer Experience Discovery Model Based on Sentiment Analysis and Machine Learning Method”. VNUHCM Journal of Economics, Law and Management 6 (3), 3277-90. https://doi.org/https://doi.org/10.32508/stdjelm.v6i3.1030.