Huynh, L., & Đoàn, A. (2022). An integrated approach of Kano’s model and importance performance analysis for improving outpatient healthcare services quality – a study of 175 Military hospital. VNUHCM Journal of Economics, Law and Management, 5(SI1), 11-23. https://doi.org/https://doi.org/10.32508/stdjelm.v5iS1.876